Introduction

Bj7 is committed to protecting your privacy. This Privacy Policy explains what personal information we collect when you use Bj7 services, why we collect it, how we process it, and the choices you have regarding your information. It applies to all Bj7 platforms and services operated by Bj7 entities under applicable gaming and data protection laws.

Information We Collect

  • Identity and contact information you provide when creating an account or communicating with Bj7, including name, date of birth, address, email, and phone number.
  • Payment details and transaction history related to deposits, bets, withdrawals, refunds, and bonuses.
  • Documents and data required for KYC and age verification, such as government-issued photo ID, a selfie holding the ID, and proof of address (bank or utility statements). Lifted data includes information necessary to verify your identity and prevent underage access or fraud.
  • Technical and usage data generated by your interactions with Bj7, including IP address, device and browser information, login times, and navigation paths.
  • Communications with Bj7 via support channels, forms, or surveys, including feedback and requests for assistance.

How We Use Your Information

  • To operate Bj7 services and process bets, deposits, withdrawals, bonuses, and account management.
  • To verify identity, comply with licensing and regulatory requirements, and conduct AML/CFT and fraud prevention checks.
  • To respond to inquiries, provide customer support, and improve security and platform reliability.
  • To offer promotional information and personalized experiences where you have consented or where permitted by law; you may opt out of marketing communications at any time.
  • To analyze trends, monitor platform performance, and develop new features and safeguards.

Legal Bases for Processing

We process personal information where necessary to fulfil contractual obligations, comply with legal and regulatory duties (including licensing and anti-money laundering laws), pursue legitimate interests in maintaining security and integrity of our services, and where you have provided consent for specific activities such as marketing.

Data Sharing and Recipients

  • With Bj7 group entities and trusted service providers (e.g., payment processors, identity verification services, hosting, analytics, and customer support) to deliver and support our services, under written agreements that require them to protect your information.
  • With regulators, licensing authorities, and law enforcement when required by applicable law or to protect Bj7, its customers, or the public from harm.
  • In connection with corporate transactions or reorganizations, subject to appropriate privacy protections.
  • For marketing purposes only if you have consented to receive such communications; otherwise we do not sell or disclose personal data to third parties for marketing without your consent.

KYC and Identity Verification

To withdraw funds or when required by licensing rules, you must complete a KYC process. Triggered when a lifetime withdrawal total exceeds EUR 2,000, the KYC verification uses a regulated third-party system to securely process your data. The process includes:

  1. Providing government-issued identification, a selfie holding the ID, and proof of residence.
  2. A review by Bj7’s KYC team with an expected response time of up to 24 hours; you will be notified by email of approval, rejection, or a request for additional information.
  3. If verification is unsuccessful, a documented reason is recorded and a support ticket is generated.
  4. Completion occurs when all required documents are in Bj7’s possession and the account is approved for ongoing activity, deposits, and withdrawals subject to ongoing monitoring.

After successful KYC, certain limits apply, including a maximum EUR 2,000 per single deposit and enhanced checks on withdrawals to ensure alignment with activity and balances.

Cookies and Online Technologies

We and our service providers use cookies and similar technologies to run and improve Bj7, remember preferences, analyze usage, and display relevant offers. You may disable cookies in your browser; however, some features may not function properly. We differentiate between strictly necessary cookies (essential for site operation and secure areas), session cookies (temporary, expire on browser close), persistent cookies, and analytics cookies used to count visitors and analyze usage.

Security

We employ industry-standard security measures, including encryption of data in transit and at rest, access controls, and secure storage behind firewalls. Our service providers and affiliates are contractually obligated to maintain equivalent protections for personal information.

Retention and Deletion

We retain personal information for as long as necessary to provide Bj7 services, meet legal and regulatory obligations, resolve disputes, and enforce our terms. You may request deletion or anonymization where permissible by law, subject to retention requirements and our legal rights.

International Transfers

Your information may be processed in jurisdictions outside your home country. We implement safeguards, including data processing agreements and other legally recognized transfer mechanisms, to protect your data when transferred internationally.

Your Rights

  • Access: request a copy of the personal data Bj7 holds about you.
  • Rectification: correct inaccuracies or complete incomplete data.
  • Erasure: request deletion where permitted by law.
  • Restriction: limit processing in specific circumstances.
  • Data portability: receive your data in a structured, commonly used format.
  • Objection and withdrawal of consent: oppose processing or marketing communications; withdraw consent where applicable.
  • Right to lodge complaints with a supervisory authority.

Marketing Communications

You may opt out of marketing communications in your account settings or by contacting Bj7 support. We will honor opt-out requests in a timely manner and will not use your data for marketing without your consent.

Minors

Bj7 services are not intended for individuals under the age of eighteen. We implement age verification and security checks to prevent underage access and will purge information from any minor who provides data through our services.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes as required by law and publish the revised policy on the Bj7 platform. Your continued use of Bj7 services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact Bj7 Privacy Office at [email protected]. For formal requests, include your Bj7 account name, the specific data sought, and a preferred contact method.